Jewelry Care and Policy


 

Care for Your Jewelry

Loyalsmith jewelry is from a combination of Sterling Silver and 14/20 Gold-filled wire, with a few pieces being Vermeil). Wherever the two metals meet is a solder point.  For example, the little houses have five pieces of metal, all filed on the ends and soldered together.  The oxidized metal is silver that has been painted with an acid, cleaned then buffed with wax.  

‘Gold-filled’ is actually a layer of gold over a brass core, applied with heat and pressure.  The first number, 14, represents the karat of gold being used.  The second number, 20, represents the percentage of gold by weight.  This is a much longer lasting gold product than gold-plated items, which have a micro thin layer of gold at .05% of the total product. 

Vermeil is14K Gold-plated Sterling Silver. When an item is sold as Gold-Plated it can be any thickness of gold the manufacturer wants.  Vermeil has to be at least 2 microns of gold.  This is less gold than Gold-filled products, but it's over silver instead of brass.  

Please only use soft cotton cloth to polish your Loyalsmith jewelry.  If you do use a ‘loaded’ cloth, like Sunshine polishing cloths, only use it on the sterling silver never the gold-filled or plated segments. 

All Loyalsmith jewelry is tumbled with steel shot.  However, it is still pliable like a paperclip would be if enough force is applied.  For this reason it is not recommended that you sleep (nor swim nor bathe) in your Loyalsmith jewelry. 

Return and Exchange Policy

Please email us with your intention to return or exchange and we will provide a physical address to ship to.  Use the contact form here or send to info @ loyalsmith.com

Exchanges are accepted if jewelry is mailed back to us in brand new condition, package date stamped within 21 days of receipt of your purchases- we track our shipments via USPS.  You may exchange for an alternate design or for a shop credit in the amount of your purchase, not including shipping.  

Exchanges/Repairs: You pay the shipping back to us, we’ll take care of the shipping back to you.